I Made A Casino Deposit But My Balance Hasn’t Changed, Now What?
So, after you have decided the deposit method that best suits you, you have made your deposit. The issue though is that your balance hasn’t changed at all. Surely in this scenario, you will start to get nervous and wonder what to do next, but stay calm as there are many reasons why something like this might happen. In the majority of the cases, there is nothing to worry about, and there is no need to panic.
Firstly your balance might not reflect the amount you have deposited due to the time that the casino’s is processing incoming payments. If you are dealing with reputable online casinos you don’t have to worry about slow processing times for your funds. This is even more if you have made a deposit via a debit or credit card or used one of the many e-wallets available. With all those methods the money will be transferred instantly so when the deposit is confirmed the credit will be visible in your account.
Let’s say for example that you have made a deposit using a credit card. As soon as the credit card company has approved the transaction, which happens in real time, the funds are already available. Different though is the case if you are going to make a deposit via wire transfer as this will take longer, and the deposit will not be available immediately. In fact, with this method, it can take a few working days for the transaction to be completed.
So although some deposit methods will take longer to be processed by the casinos, you should be able to check the status directly on the casino’s website, or alternatively, you can contact casino’s support. If you want to ensure that your payment will be reflected in your bank account immediately, then you should use either a credit or debit card or alternatively an e-wallet.
Although rarer, there might be other situations why your balance is not changing after making a deposit. As with other business, there could be unforeseen problems that are just no one’s fault. If you have made a deposit via a debit or credit card but your balance hasn’t updated chances are that the transaction has timed out.
The first thing to do in this case is to check if your money has in fact left your bank account. If the funds are not in your account anymore, you have to contact the casino support immediately to let them know about the issue. It could be that the transaction might show as failed on the casino’s system for some reason and the support will have to investigate why.
To push the casino to figure out what happened faster, one thing that you can do is to get a proof of payment from your bank. In case of similar issues, it usually takes around 2 business days to get it resolved. Usually, the money will be sent back to your bank account, and you will be able to redo the transaction again.
The most important thing is that you don’t panic. You have proof that your money has left the account so you will get the money back either from your bank or the casino itself. For this reason, it is important to only deal with trusted casinos that have a regular license so that you are guaranteed about the safety of your funds. Here at CasinoBiggestBonus.com we only list online casino licensed by the UK Gambling Commission.
Sometimes those problems can arise due to country-based restrictions: those restrictions, which will depend on the payment method you have chosen, could cause the deposit tentative to fail. Again, in this case, the best thing you can do is to contact the casino’s support to investigate and resolve the problem.
There are also more complex reasons why your balance might not have changed after you made your deposit but there are also some straightforward one. You might have, for instance, forget to refresh your screen! Or in other cases, when you open a game, you can see that the balance is showing. Another thing you can do is trying to log out and then log in back again.
Keep an eye also the amount that you will be credited: some casino does actually add your welcome bonus (if available) to your balance. Remember that if you start playing with the bonus, you will need to meet the wagering requirements before you will be allowed to withdraw it.
So in conclusion, whatever is the deposit fund method used, if the balance is not updating, it is a good thing to do to check that the moneis have effectively left your account. If they have, then you should investigate further with the casino support. In case the online casino doesn’t have a live chat, you should send them an email. Make sure you are actually providing the agents with all the possible information as this will speed up the resolution time.